Legal
Refund Policy
Last updated: 19 August 2026
30-day money-back guarantee
BusinessVault offers a 30-day money-back guarantee on BusinessVault purchases. If you are not satisfied, you can request a full refund within 30 days of your order date — this applies to monthly and annual memberships and to once-off resource kits.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with your order email or receipt, or email us at support@businessvault.co.za and we will arrange it for you. Refunds are returned to the original payment method, usually within 5–10 business days depending on your bank.
Cancelling a membership
You can cancel at any time from your dashboard. Cancelling stops future renewals and you keep access until the end of the period you have paid for. Cancelling on its own does not trigger a refund — request one as described above if you are within the 30-day window.
Additional information
Paddle’s own refund policy also applies to your purchase. Where consumer law in your country gives you stronger refund rights, those rights are unaffected by this policy.